In response a TQ6 file is sent back to you. These files contain unique keys therefore the TQ6 file must match the TQ5 which made the request. This message occurs when a TQ6 file cannot find the matching file which made the certificate request.
Some causes for this error message are that the TQ5 file was deleted before the TQ6 file was loaded, you are attempting to load the TQ6 file into a computer that did not make the original TQ5 request, you made a new certificate request before the first request was processed.
If you receive this message click OK and continue loading the certificate file. If you do not acheive a gold ribbon certificate then request a new certificate.
The simplest solution to most certificate issues is to request a new certificate. Follow this link for detailed instructions to get a new certificate. Learn More. You have attempted to upload a file that is not a TQ5 or TQ8 file. Most users get this when they try to upload their ADIF log file. See step one above. Verify that you are not uploading an old TQ8 file. TQ8 files may be deleted once they have been uploaded to LoTW.
Please do not open a help ticket until you have completed the initial troubleshooting. Secure Site Login Forgot Password? LoTW Help. This is a simple process involving a few mouse clicks. You will download and install the current version of TQSL. Delete the problematic certificate. Request a replacement certificate. Postcards or license documents will not be required to get a replacement call isgn certificate.
Replacement call sign certificates will be processed the same business day. Here you can ask questions of other LoTW users. TQSL 2. You can check for updates in the help menu of the TQSL tool bar. If you still have a problem you can map TQSL to accept the mode output by your logging program. Click Go Now for instructions. Check the box - Update Root Certificates.
See step one above 2. Consult the documentation for the application you're using to learn how to declare TQSL as "safe" so it can access the internet.
The current version of TQSL is 2. If you have TQSL version 1. However, if TQSL is running, you must terminate it before upgrading. If your web browser does not automatically start the TQSL installer, direct Windows to run the downloaded.
What that m eans is do not ri ght click on the installer and select Run as admistrator. Just o pen up the installer "normally" by right clicking on it and selecting Install. The initial user account supplied with the typical home PC comes with administrative privledges. The installer will request to be be granted admnistrative privledges when required by means of the standard Windows' User Acess Control UAC pop-up mechanism.
If the account from which the TQSL installer is being run lacks sufficeint Administrative privledges then, instead of the UAC pop-up, a diaglog box will appear requesting the username and password of an Administrative user. Installation of TQSL on a work or school PC where the user is not authorized to install programs is not supported, please do not ask for assistance for how to do this.
Linux users can build the software from the source code for the tqsllib library and for the TQSL application, which is available here.
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